Tue Mar 30 '21 Announcement
about 5 years ago
– Tue, Mar 30, 2021 at 01:12:06 PM
Hi GEO Backers,
We hope everyone is doing well and healthy
First, we apologize for the delay on our team. We would like to update everyone with the progress of manufacturing and delivery.
1. Our high-quality reusable medical grade adhesive and our GEO packaging is 100% completed. All were checked by our QC team and they are good to go.
2. The progress of your GEO pads. Like mentioned in the last update, it is critical for our team to make sure there are no issue with the graphene pad samples before going into full mass production. However, when production was completed and tested by our QC team, we discovered that the test production did not meet the desirable target temperature. We’ve looked into the issue and it looks like the added features and upgrade to the GEO may have probably been the culprit that caused the drop on the desired target range of temperature. Because GEO’s customized graphene pad requires precision in every aspect in production, our top priority is to make sure GEO works as intended with its full functionality once it’s in your hand. Thus, after encountering this issue, we moved ahead aggressively and made the correction and adjustments as needed and we are expecting to have the new adjustments done in the next couple of weeks.
We understand this process may delay the start of delivery for a couple of weeks and we really apologize for this delay. We are expecting our new QC check this week through next week so we may start the delivery process as soon as possible. Our ultimate goal is to ensure the GEO must pass our highest quality of standard of inspection from functionality, looks, feel and effectiveness. We hope you could understand our position.
Third, we are continually locking in the orders with our Backerkit survey. If you did not receive a survey from us, please kindly check your Inbox, Spam, or Promotional folders or contact our team so we can assist you. Please complete your survey as soon as possible to avoid delays.
Lastly, just a quick reminder, if you purchased GEO Adhesives as Add-on item and have not chosen the size of your GEO Adhesives (it comes only either Large or Small size), please revisit your survey and complete this question. We will continually send out reminder email to backers who have not completed this question, so please check your inbox or you can reach out to our team for confirmation. If you have completed your survey and have received another Backerkit survey we apologize deeply for this issue as we have no control over the Backetkit system
We deeply apologize for the delay, and we thank you so much for your support & patience. We hope we can give everyone the help needed for optimum pain relief to give you the convenience of a better quality of life.
Best,
GEO Team